House Rules

Rules

  1. It is ideal to arrive 5 minutes prior to your booking time for full cats' experience. We try our best to accommodate if you are running late and you're first-time visitors. However, we cannot extend your session if the next timeslot is fully booked. 

  2. Please don’t pick up the cats – The cats have the final decision to choose whether they would like to interact with customers or roam by themselves.

  3. Please don’t chase the cats – They will approach you at their own discretion.

  4. Strictly no food and feeding cats without permission – Cats have their own dietary needs and being given human food could lead to health complications.

  5. Please don’t disturb their sleep – Cats can sleep up to 16 hours a day.

  6. Please don’t make loud noises – The cats prefer customers gently approaching them.

  7. Please pat them gently – The cats love having soft cuddles and pats, your love for them shall be reciprocated this way ❤.

  8. Please take photos without flash – It would otherwise scare the cats

  9. Please do not climb on furniture and especially cat furniture – Cats who roam on top of the furniture indicate they would like their own privacy at the moment, please respect their space.

  10. It is highly recommended customers wear long sleeves and long pants to avoid any injuries.

  11. All of our drinks come in take-away cups, please leave the lids on at all times and far from any cats’ reach.

Risks

Risks associated to visitors with admission into the Cat Lounge and interaction with the cats include, but are not limited to the following:

  • Minor or serious injury from the cats including bites and scratches

  • Allergic reactions and sickness resulting from the cats (eg. Asthma)

  • Damage to personal property by the cats’ general behaviour including spraying (urinating), scent marking, shedding hair, scratching and biting (eg. Clothing, bags, accessories)

  • Other visitors causing distress to the cats

Refunds

No refund will be provided for the following reasons:

  • if booking is cancelled within 48 hours of the session or no-show

  • if visitor or visitor’s children are refused admission or asked to vacate cat environment due to non-compliance/breach of the conditions

  • if arriving late for your booked session 

  • if visitor doesn’t participate in all activities within cat environment

Acceptance of These Terms

I acknowledge that as a parent, legal (court appointed) guardian or custodian, I am solely responsible for the supervision and care of my children, who will also be taken to have agreed to this waiver upon my confirmation.

I acknowledge and agree to waive all my legal rights of action against YUMIAO cat cafe, and its office bearers, directors, employees or agents, releasing YUMIAO cat cafe for loss, damages, injury or death howsoever out of or in relation to my participation in the cat environment.

Upon booking, you hereby agree to comply with the House Rules above by YUMIAO cat cafe Pty Ltd. You warrant and certify that you are solely liable for your conduct in the YUMIAO cat lounge.