House Rules

​Rules

1. It is ideal to arrive 5 minutes prior to your booking time for full cats' experience. Extension for late comers are subject to availability only. No extension for the last session of the day. Any changes to your booking must be done at least 24 hours in advance.

2. Please don’t force our cats to do anything they don't want to. Strictly no picking them up or chasing them, and respect warning signs given by the cats, to avoid anyone getting hurt. – Cats choose to interact or roam by themselves. They will approach you at their own discretion.

3. Strictly no food inside the cat lounge and NO feeding the cats without permission.  – Each cat have their own dietary needs and being given unapproved food could lead to health complications, obesity among them.

4. All of our drinks come in take-away cups, please leave them within your sight with the lids on at all times. – Cats are very good at finding and helping themselves to your drinks!

5. Please do not disturb a sleeping cat or make loud noises – Cats need to sleep up to 16-18 hours a day and are easily spooked.

6. Please do not step on any furniture, they are not designed to hold human weight. – Cats who roam on top of the furniture indicate they would like their own privacy at the moment, please respect their space. 

7. Please touch the cats gently – Cats love soft cuddles and pats, your love for them shall be reciprocated this way ❤.

8. Please take photos without flash – It hurts their eyes!

9. We reserve the right to ask anyone to leave before the end of the session if they cannot follow the rules to protect the welfare of our cats and themselves.

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Risks

Risks associated to visitors in the Cat Lounge and interaction with the cats include, but are not limited to the following:

• Minor or serious injury from the cats, including bites and scratches.

• Allergic reactions and sickness resulting from the cats (eg. Asthma).

• Damage to personal property by the cats’ general behaviour including spraying (urinating), scent marking, shedding fur, scratching and biting (eg. Clothing, bags, accessories).

• Other visitors causing distress to the cats.

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Refunds

No refund will be provided for the following:​

• No show or cancellation within 24 hours of the session.

• If your written notice to reschedule is given on the same day of the booking.

• if visitors are refused admission or asked to vacate cat lounge due to non-compliance/breach of the rules.

• if visitor doesn’t participate in all activities within cat environment

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Acceptance of These Terms

I acknowledge that as a parent, legal (court appointed) guardian or custodian, I am solely responsible for the supervision and care of my children, who will also be taken to have agreed to this waiver upon my confirmation.

I acknowledge and agree to waive all my legal rights of action against YUMIAO cat cafe, and its office bearers, directors, employees or agents, releasing YUMIAO cat cafe for loss, damages, injury or death howsoever out of or in relation to my participation in the cat environment.

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Upon booking, you hereby agree to comply with the House Rules above by YUMIAO cat cafe Pty Ltd. You warrant and certify that you are solely liable for your conduct in the YUMIAO cat lounge.